Terms & Conditions
We are Ermis Jewellery Limited. We operate the website at apriati.com
We are a company registered in England and Wales at Companies House. Our registered number is 9486355 and our registered ofce is Suite 601, Dephna House, 14 Cumberland Avenue, Park Royal, NW10 7QL, England.
Our registered VAT number is 231761818.
If you need to contact us, see our Contact us page.
Thank you for visiting and shopping at apriati.com
Shipment Processing Time
All orders are delivered within 7 business days. Please allow an additional delivery time of 10 working days for customized products.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
If there will be a significant delay in shipment of your order, we will contact you via email.
All orders are dispatched and cannot be collected or exchanged in any of our boutiques.
Shipping charges for your order will be calculated and displayed at checkout.
Apriati offers you different payment methods, which are:
Credit card payments are always carried out in Euros. Apriati also accepts payments by PayPal. We sincerely apologize for not accepting payments by check.
As all the pieces of our collections are custom made for each order, they are not refundable.
However, within 10 days of their receipt, you can request to have them returned and exchanged for a different piece of equal or higher value, after paying for the additional shipping fees and the price difference, if any.
Returns will only be accepted if labels and original packaging are fully intact and in a resalable condition. All exchanges are subject to availability. Faulty items will be replaced by the same type of product. Items purchased from our e-shop cannot be exchanged at our physical stores.
Please follow the procedure below:
1. Simply email us at firstname.lastname@example.org and include your order number, reason for the return and pictures of the product. Please also include your name, e-mail address and phone number so that we can contact you, if necessary.
For any questions related to your return, please contact email@example.com.